As we reflect on 2023, we are grateful for the continued trust that you place in us. When the world around us is changing at a rapid pace, at Identifi, one thing will always remain the same, that is our commitment to provide unparalleled excellence in customer service.
We realize technology has moved to the cloud, Google, Amazon and Microsoft applications (Apps) dominate our personal and professional lives. We no longer require a personal computer, although many of us, myself included, cling to a PC, for dear life.
Anticipating the move to the cloud as early as 2016, we began rewriting our software “code” to be cloud friendly. We did it without any outside investors. We did it with your investment in Identifi. We did it for all of us.
Today we are “cloud ready.” We want you to be too. At the same time we don’t want to leave anyone behind. That is saying a lot. We have a long history with many of you, a history that has spanned over 35 years.
We are building Identifi for the future. We are building that future for you, and for us, now over 50 people strong. Let’s continue this journey. Let’s do it together. We all know hurdling forward into 2024, the future is now.
Have a relaxing and fun-filled Holiday!
Identifi partners with Arcadea Group to accelerate growth in the banking and credit union market
Identifi, the leading independent provider of Enterprise Content Management and Workflow software for Banks and Credit Unions, has completed a strategic growth equity recapitalization with Arcadea Group, a long-hold, permanent capital growth investor in high quality software companies. This investment is the third for Arcadea in the Financial Services sector this year.
The transaction will see Identifi’s Founder and CEO, Alan Wiessner, continue in his role and maintain a significant equity interest as the business enters its next chapter of growth and scale.“ We are extremely excited to partner with Arcadea for this next phase of Identifi’s journey. The institutional scale they will bring to us and our customers will allow for accelerated execution against our go-to-market and product strategies” said Wiessner. He went on to mention “We look forward to leveraging Arcadea’s deep vertical software expertise as we increase the scope of our offerings and expand our reach to more customers that can benefit from our best-in-class solutions.”
Daniel Eisen, Managing Director & Co-Founder of Arcadea Group, said, “Al and his team have built a wonderful business that delivers enormous value to their customers. We look forward to supporting the continued growth of the business as it expands its presence in the market. Identifi is a great addition to our growing portfolio of best-in-class independent software vendors for the banking and credit union market. ”
Mike Nicastro, the CEO of Coppermine Advisors a long-time strategic advisor to Identifi, will continue to support the business alongside Arcadea. “I have been extremely impressed with Arcadea’s unique philosophy and approach to investing in high quality software companies.” Mr. Nicastro, having been the CEO of Continuity (a leading RegTech recently acquired by Mitratech) and the SVP & CMO of Open Solutions (OSI, ultimately acquired by Fiserv) where he led overall product strategy, has spent decades in the sector including 10 years as director of a publicly traded community bank. Nicastro continued, “I know that the bank and credit union market badly needs independent, best-of-breed Workflow and ECM solutions and related offerings, for which Identifi is the clear leader across the market. Identifi – and its customers – will be well served by Arcadea’s permanent, stable capital support and commitment to multi-decade outcomes. I am delighted to work alongside the Arcadea team to support the Identifi business in its rapid growth for many years to come.”
“We’re excited about this chance to partner with theIdentifi team," said Paul Yancich, Managing Director & Co-Founder of Arcadea Group. He added,“ The business represents the sort of growth, mission-criticality, capital efficiency and market position we look for in all of our investments and are excited to work together to achieve great outcomes for our banking and financial services customers.”
Based out of Safety Harbor Florida and originally founded in 1988 as Integra Business Systems, Identifi has grown into a market-lead around process automation for Financial Institutions. Focused on increasing efficiency, visibility, accuracy and customer engagement, Identifi software addresses several key areas within Financial Institutions: Loan cycles, audits, new account openings, integration with core banking, credit card processes, vendor management, wealth management, employee onboarding, accounts payable and teller lines – tying these discrete functions together across complex institutions.
About Arcadea Group
Arcadea Group invests in high-quality, independent, typically founder-controlled software companies over durations of time that no other private equity or growth equity firm can match. Based in Toronto, Canada and Orlando, Florida and investing globally, Arcadea exclusively focuses on businesses with long-term growth potential and ambitions.
About Coppermine Advisors, LLC
Connecticut based Coppermine Advisors, LLC provides strategic guidance to a wide array of businesses with a focus on FinTech, BankTech & RegTech. Focused on strategic planning, growth and creating a vision for the future of its clients by working closely with their teams as well as the other key members of the ecosystem such as venture capital, growth equity, private equity and investment banker.
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Safety Harbor, FL -- (Feb 26, 2015) - Integra today announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Application Development, recognizing Integra's expertise and impact in the technology marketplace. As a Gold Certified Partner, Integra has demonstrated expertise with Microsoft technologies and a proven ability to meet customers' needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.
Microsoft Competencies are designed to help differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each Competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry. Within select Competencies, there are Specializations that focus on specific solution areas that recognize deeper expertise within that Competency. Serving as a specialized path to earning those Competencies, Specializations give direct access to the tools and resources that support that specific area of focus.
Integra's iDentifi.Net product was tested and approved by Microsoft in February. The company achieved its Application Development Competency by meeting testing requirements for its software, its operating system, and other components – and by receiving the required number of customer references.
As an ISV, an application development competency allows Integra access to all of Microsoft’s server platforms to enable seamless integration with those products.
"Customers are looking for partner companies they can trust to build a positive customer experience with the platforms they depend on,” said Aaron Stine, Senior Vice President of Development and Professional Services at Integra. “As a Gold Certified Partner, Integra has demonstrated its expertise in providing customer satisfaction using Microsoft products and technology."
About Integra Business Systems, Inc.
Integra is a software development company that produces document imaging, management and workflow with 20 years experience in the financial services, real estate and other industries. The iDentifi product line delivers a wide range of features for scanning, storing, coding, tracking, finding and viewing documents throughout the enterprise. Modular solutions include storage and management of all document types, workflow, enterprise report management (COLD), electronic signatures, signature and photo ID verification, document version control, document retention policies and document on and off line archival. For more information visit www.identifi.net.
The People’s Credit Union is a community credit union that has served the people of Rhode Island since 1922. Located in Rhode Island, Peoples has six branch locations. Each branch uses iDentifi.eSign to capture electronic signatures for transactions, new accounts and account maintenance. The Credit Union uses iDentifi.eReceipt for electronic transaction processing, iDentifi.Trak for monitoring required documents and iDentifi workflows for efficient and streamlined verification and quality control.
The Credit Union uses Pax units for eSign processing on the teller line and Topaz units for new account processing. Currently, electronic signatures are used for all over-the-counter teller transactions as well as all deposit related documents, such as, new consumer and business account signature cards, safe deposit box agreements, account maintenance forms, IRA administration documents, ATM/Debit Card agreements and so much more.
The eSign functionality has brought many benefits to the Credit Union including increased operational efficiency, stronger controls and security, enhanced member service and a decrease in our operational tasks and costs.
Tellers are able to process transactions faster, with minimal paper to clutter their teller stations. Documents are automatically uploaded to the iDentifi web system reducing the possibility of getting misplaced while complementing our clean desk policy.
Teller and new account staff now have instant access to member and account documents and our research requests are now completed in just a few minutes whereas before, staff had to wait (sometimes days) while operations staff sifted through paper files that were locked in vaults and file cabinets.
In addition, now that we have streamlined operations and eliminated the need for filing paper documents, the Credit Union is able to take on more strategic projects without having to hire new staff to support these goals. Bethany Cottrell, Core Systems Manager, People's Credit Union
The eReceipt functionality enables the Credit Union to process member transactions quickly, securely and efficiently. Electronic receipts are automatically stored to the iDentifi web system. If a member needs a copy, tellers can quickly and easily pull and print copies of receipts. Receipts processed through the drive-up include a barcode and are quickly and easily scanned into document storage as part of the tellers everyday process. The eReceipt module is easily customizable which allowed the Credit Union to choose which transactions require an eReceipt and which do not.
The iDentifi system provided the Credit Union with customizable and easy to use security and retention tools. Access has been limited to only those individuals that have a business need, including auditors who may need access to very specific documents for auditing purposes. In addition, People’s has set very detailed retention schedules eliminating the need to manually track documents that need to be securely destroyed.
The People’s Credit Union also utilizes iDentifi workflows for both quality control purposes and approvals of any scanned loan documents and deposit related eSign documents. Documents are automatically placed in the beginning stage of the work flow. Operational staff are able to easily move documents throughout each step of the workflow process until all documents are completed and approved. Users use the sticky note feature to notate any comments or approvals.
iDentifi.Trak is the newest module that the Credit Union has added to its processes. iDentifi.Trak allows the Credit Union to monitor specific documents to ensure they have been loaded into the iDentifi system. Our operations staff use the robust reporting that is included in the iDentifi.Trak system to monitor pending items and exceptions. On a regular basis, the iDentifi system looks to see if any missing documents have been added to the system to automatically clear out any exceptions.
Over the next year or so, People's Credit Union hopes to expand eSign to all loan related documents. This will be the last accomplishment in our goal of converting to a paperless environment.
The iDentifi.Net ECM Suite from Integra Business Systems, Inc. provides document management solutions addressing today’s challenging needs for ROI, secure storage of documents and information; while aiding you with regulatory and compliance issues.