Setting the Records Straight
In addition, First Tech had completed several mergers and aquisitions, which meant the absorbtion of copious amounts of records. Kimberlee Gloor, First Tech's senior manager of the records management team, said bringing in new records - on top of maintaining current records - presented its own set of challenges.
"When you get records from another financial institution, you receive them in whatever condition they were storing them in, despite what your standard is," said Gloor. "We're talking pre-digital archival of everything; it was all manual."
To streamline processes, increase efficiency, improve data management and nurture scalable growth, the leadership team at First Tech began working with Identifi in April 2006. Identifi works with financial institutions to simplify business processes through products that incorporate the best of enterprise content management (ECM), business process management (BPM), electronic signatures and much more.
This was the beginning of a long-term, fruitful partnership between First Tech and Identifi.
Reaping the Benefits of Digital
The first step for Identifi was to set up First Tech on its own platform, one that would provide new digital capabilities. For the first time, the credit union began reaping the benefits of digital receipt capture,
“Identifi gave us an opportunity not only to organize our records, but to search for them digitally and retrieve them much faster."
E-Signatures on new account forms and document management that provided increased security, compliance and efficiency.
"Identifi gave us an oopportunity not only to organize our records, but to search for them and retrieve them much faster," said Gloor. "This improved our ability to respond to any number of inquiries, for both members and staff."
First Tech's usage of Identifi E-Signatures evolved beyond just membership applications. Gloor said the institution uses E-Signatures on a slew of different documents, including IRA documents, debit card instant issue documents and affidavits, because the functionality integrates so well throughout the entire platform.