SERVICING WORKFLOW ENGINE

Faster workflows.

Smarter servicing.

Find it and go, with Identifi.

Identifi is a document management and workflow automation engine that streamlines your services and syncs with your core system.

What We Help You With

Digitize your process, not just your paper

Modernize workflows, cut friction, and safeguard compliance with Identifi

Automate the way you move documents & data

Convert paper-based servicing processes into seamless digital workflows for any document or data-specific operation.

  • Route docs automatically
  • Reduce manual tasks & errors
  • Keep teams in sync
  • Accelerate service delivery
retention compliance

Simplify the way you stay compliant

Keep every document in check and every requirement on track with compliance built into your current processes.

  • Capture complete audit trails
  • Policy retention rules
  • Organize & quickly review docs
  • Stay aligned with policy
elevate service

Streamline the way you serve customers

Digitize customer servicing workflows to deliver faster service, fewer errors, and more personalized FI experiences.

  • Respond faster
  • Route forms automatically
  • Access info instantly
  • Offer sharper service

PRODUCT SUITE

The ECM for your
digital-first era

From document management and tracking to pre-built, automated workflows, Identifi keeps you organized and ready to run—with tools that let you service at the speed of modern banking.

Integrations

Connect Identifi
to your core system.

Corelation. Jack Henry. FIS. Fiserv. COCC. No matter which core you work with, Identifi works with it, too—ensuring compliance, security, and speed, without friction.

When you run faster, your members get there sooner.

Identifi helps credit unions streamline servicing, from loans to account updates.
So teams work smarter, audits get cleaner, and members get faster responses.

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Faster document routing times

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Reduction in paper usage

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Audit & compliance accuracy

Less paper. More precision. Faster everything.

Identifi helps banks move faster–from loan origination to account servicing–so you can reduce friction, improve accuracy, and meet rising expectations for digital-first service.

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Faster signature capture

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Savings gain with document
module deployment

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Reduction in compliance related costs

Resources

Why banks & credit unions love us

7.5%

The average FI loses 7.5% of all documents annually. Identifi’s ECM suite helps reduce these losses by streamlining document management.

Now that we’ve streamlined operations and eliminated paper documents, we can take on more strategic projects without having to hire new staff.”

Bethany Cottrell

Core Systems Manager,
People’s Credit Union

CASE STUDY

People’s Credit Union:
Building a Paperless Future

We helped People’s Credit Union eliminate paper-based processes by implementing Identifi’s ECM suite, including eSign, eReceipt, and Trak modules. This transformation enhanced operational efficiency, improved document access, and enabled staff to focus on strategic initiatives without additional hires.

CASE STUDY

Dakota West Credit Union

See how we helped Dakota West Credit Union streamline operations by integrating Identifi’s ECM with their new Fiserv DNA core, replacing manual processes with centralized digital workflows to support rapid growth and enhance member service.

$120

The average FI spends $120 for each misfiled document. Centralizing documents with Identifi makes retrieval faster and more accurate.

Having everything in one place meant we only had to know one system to retrieve anything, including reports statements, signature cards, and loan documents.

Jeff Reiter

Chief Executive Officer
Dakota West Credit Union