From commercial loans to wire transfers, Identifi replaces scattered, manual processes with automated workflows built for banking environments, so a document’s status, an approval, or an exception is always visible without anyone having to ask.
PRODUCT FEATURES
Annual financial statements, insurance renewals, and other recurring requirements route automatically as they come due, and anything that still needs a person generates its own exception report instead of sitting untouched.
PRODUCT FEATURES
Once a loan closes, recording and funding notifications go out automatically instead of waiting on a staff member to initiate them. The same tracking carries forward for covenant and insurance requirements that run for the life of the loan, not just at closing.
PRODUCT FEATURES
Closure produces the final statement and the regulatory reports an exam would expect, pulled directly from the account’s own document trail instead of assembled by hand afterward. Joint account changes and authorization updates route through the same approval steps as any other closure.
PRODUCT FEATURES
If a recipient hasn’t acknowledged a delivery within the window you set, it routes to a supervisor automatically instead of sitting unresolved. The escalation carries the original access log, so the supervisor sees exactly what’s outstanding without pulling a separate report.
Match a bigger institution's speed without a bigger staff
Credit unions run lean, but members and examiners expect the same responsiveness as a much larger institution. Identifi automates the back-office motion behind onboarding and vendor oversight, so a small staff keeps pace without growing headcount.
35%
Faster approval processing
90%
Reduction in manual errors
30%
Improvement in productivity
Scale approval volume without scaling review risk
Banks process a growing volume of approvals and reviews every year, and until now, that growth meant more risk of something slipping through manual review. Identifi automates the routing and tracking behind that volume, so approvals scale without review risk scaling alongside them.
70%
Audit findings reduced
50%
Higher customer satisfaction
90%
Better customer service
Dakota West Credit Union consolidated reports, statements, signature cards, and loan documents into one system, replacing the separate places staff used to check for each piece of a member interaction.
Fewer systems to check means fewer manual handoffs behind the scenes, the same gap Identifi’s workflow engine is built to close.
Jeff Meyer
Chief Executive Officer, Dakota West Credit UnionHOW WORKFLOW AUTOMATION WORKS
Identifi integrates with your core systems, like Fiserv, Jack Henry, Corelation, and FIS, through REST APIs, SSO, and secure protocols, to automate how documents, data, and approvals move.
It functions as your workflow engine, routing tasks across systems and teams, enforcing rules, and logging every step for complete visibility and compliance.
1
Create
visual workflows for lending, servicing, HR, and more with our drag-and-drop Process Designer
Configure
step logic, routing rules, and required approvals based on your institution’s exact process needs
Trigger
actions from form submissions, data inputs, or user decisions — all tracked in real time
2
Design
Branded, mobile-ready forms for onboarding, account opening, loan requests, and internal service needs.
Auto-fill
forms with member or account data pulled from your core or other connected systems.
Connect
each form to a predefined workflow that assigns tasks, notifies teams, and starts the right processes automatically.
3
Version
branded, mobile-ready forms for onboarding, account opening, loan requests, and internal service needs.
Transition
live tasks to the newest workflow version automatically, so updates are applied midstream without restarts.
Track
every change, action, and decision with complete audit trails—giving you compliance peace of mind at every step.
Workflow automation software is a system that moves documents, approvals, and tasks between people and departments according to predefined rules, replacing manual handoffs, email chains, and spreadsheets with a tracked, auditable process.
Yes, built specifically for banks and credit unions. Where Document Management stores what’s already finished, Identifi’s workflow engine handles everything moving between people and departments before that point: approvals, routing, exceptions, all logged automatically.
No, and it doesn’t originate loans either. Identifi picks up after that point, handling the servicing-side processes those systems weren’t built for, tracking annual insurance renewals across a loan portfolio, for example, something most LOS platforms stop watching once a loan closes.
Most institutions build and launch a first workflow within days using the drag-and-drop Process Designer, since no custom development is required to configure routing rules or approval steps.
No. Business staff configure and modify workflows directly through the Process Designer, so day-to-day changes to routing or approval steps skip the formal IT change-management cycle. Anything institution-specific, like adding a new core integration, still goes through your normal review.
The workflow doesn’t force a decision it can’t make. An unusual construction draw request or a loan type outside a standard approval path routes to a person as a flagged exception, rather than stalling or auto-approving incorrectly.
Document Tracking flags it automatically and routes an exception to the right team, catching the gap before an audit or exam would.
Every step is time-stamped and logged, including who took the action and when a deadline was met, so the record ends up more complete than a manual process, not less.
Workflows route OFAC sanctions screening against the Treasury’s SDN list, and other BSA-related reviews, to the right team automatically, with a complete, examiner-ready audit trail attached to each action.
Connections to core platforms, including Jack Henry, Fiserv, FIS, and Corelation, mean workflows move real account and member data instead of requiring manual re-entry at each step.
The engine is the same, but routing rules, approval steps, and default templates are configured differently depending on whether you’re serving members or commercial customers.
See how we serve credit unions and how we serve banks.
Identifi’s team works directly with banks and credit unions on configuration, integration, and rollout for each institution’s specific systems. Contact the team to walk through your setup.
TALK TO OUR TEAM
Your core, your LOS, and your document repository all do their jobs correctly on their own. What’s missing is the layer that moves a task from one person’s queue to the next without an email chain or a sticky note. Bring one process you’re still routing manually, and we’ll show you exactly how it moves through Identifi instead.
