Credit unions run lean, but members expect the same speed and accuracy as any bank or fintech they’ve used. Identifi consolidates documents, data, and servicing workflows into one platform, so a small staff delivers big-institution service at every touchpoint.
PRODUCT FEATURES
A member requesting a change gets routed automatically, and the workflow, not a person, tracks whether it’s actually been completed.
New accounts, HELOC applications, and vehicle title documents open and route without a paperwork shuffle
Loan applications, share certificate requests, and signature card updates route to the right reviewer automatically
Member requests are automatically assigned and tracked
Joint account changes and death certificate processing happen without a separate manual process
Complete interaction history, across every document type, stays in one place
PRODUCT FEATURES
If a document becomes relevant to litigation or an investigation, its scheduled disposal pauses automatically the moment the hold is applied, instead of relying on someone remembering to pull it off the schedule.
Documents get deleted on schedule automatically, based on the tag assigned at intake
Annual disclosures and filings happen on time
Compliance reports generate for exams without manual assembly
Audit trails capture everything examiners need
Litigation holds suspend disposal instantly and reinstate the original schedule once cleared
PRODUCT FEATURES
Once a task routes to a new department, that record shows exactly who owns it and when it’s due, so nothing sits unclaimed in a shared inbox.
Tasks get assigned to the right department every time, with ownership tracked automatically
Vendor documentation gets tracked without a staff member sending reminders
Address changes and updates sync everywhere instantly
Member data stays current across all connected systems
Exceptions route up the chain on a set schedule
$50
Recovered in productivity every time a workflow replaces a manual process.
50%
Less time spent on manual document handling.
70%
Faster audit prep using smart folders that flag documents ahead of time.
Four Points Federal Credit Union’s core conversion meant their existing document imaging couldn’t carry over, and most credit unions wait 6 to 12 months before tackling document management on its own.
Identifi handled 90% of the implementation instead, so Four Points could focus on the core while the ECM launched in parallel. Two weeks later, their CFO was recommending both systems at the Corelation conference, and the credit union now saves ~10 hours a week as workflows reach full automation.
Gavin Peterson
CFO, Four Points Federal Credit Union
Product Suite
Identifi covers every financial process end to end, from the moment a document enters the system through signing, tracking, and retention. Delivery runs through the same connected platform too, so credit unions stop reconciling data across separate tools that were never built to talk to each other.
Track documents across accounts, loans, and vendors automatically, improving compliance and ensuring nothing slips through the cracks.
Build digital-first workflows that streamline onboarding and servicing, keeping every process centered on your members.
Securely store and manage member and operational documents in one encrypted ECM platform you can access from anywhere, anytime.
Connect to your core, LOS, and other third-party systems, so your digital tools work together without creating new silos.
Let members sign documents from anywhere, without a branch visit, backed by biometric verification for legal and regulatory compliance.
Automate statement data, formatting, and delivery, connected directly to your core, with print handled in-house or through Identifi's fulfillment.
Deliver secure, signed receipts by email or text, making teller transactions paperless and more convenient for members.
BENEFITS
Identifi takes the paper and manual work out of servicing, so staff spend less time managing process and more time with the member in front of them, whether that’s a call, a branch visit, or a request submitted online.
Route loan documents and approvals automatically, so consumer, auto, and mortgage applications keep moving without staff chasing down paperwork.
Smart workflows assign, notify, and follow up on member documents without a staff member managing each step by hand.
Connect to systems like Corelation, Fiserv DNA, and COCC to sync data automatically instead of re-entering it by hand.
Automatically flag missing vendor documentation and route exceptions before they become audit findings.
Cut the paper and streamline new accounts, teller receipts, and member service forms from end to end.
Standardize document retention and verified signatures so nothing needs assembling before an exam.
Start turning paper-based processes into streamlined, digital-first servicing, with Identifi. Enter your email and get started.
