Dakota West Credit Union has played a pivotal role in the financial success of its members since its inception in 1941. An oil boom during the 2010s led to a population spike in Watford City, North Dakota, which translated to significant lending growth in the credit union. However, to meet the increased demand for financial services and keep the credit union growing in the right direction, Dakota West needed to upgrade its core processor and enterprise content management (ECM) solution.
Dakota West enlisted Arriba Advisors, a strategic advisory firm, to help find a new core provider and ECM system. Arriba Advisors recommended Identifi, a leading provider of ECM solutions for more than 30 years, to help Dakota West improve and streamline data management, document storage, information retrieval and much more. Dakota West selected Fiserv DNA as their core processor. Since Identifi has vast experience serving Fiserv DNA customers, along with successful DDS conversions, all of the pieces fell into place.