Identifi for CREDIT unions

The servicing workflow automation
platform for credit unions

Digitize your most important documents, data processes, and servicing workflows in one platform. Work smarter, act faster, and make it easier to put your members first.

How We Help Credit Unions

The servicing workflow automation platform for credit unions

Digitize your most important documents, data processes, and servicing workflows in one platform. Work smarter, act faster, and make it easier to put your members first.

PRODUCT FEATURES

Turn your biggest member touchpoints into smooth, digital experiences.

No more delays when members need loans, want to open accounts, or request changes. Identifi handles the routing, tracking, and follow-up so every interaction moves fast.

  • Loan applications get routed to the right people instantly
  • New accounts open without the paperwork shuffle
  • Member requests get assigned and tracked automatically
  • Joint accounts and beneficiary changes happen smoothly
  • Complete interaction history stays in one place
Loan Tracking

$50

Per employee

Between $35 to $50 in recovered productivity per employee every time a workflow is utilized.

50%

Time saved

Average time savings for employees over handling manual document processes.

70%

Audit efficiency

Increase audit prep efficiency utilizing smart folders to flag documents for upcoming audits.

Product Suite

An ECM built for

modern member service

From secure document management to automated workflows, Identifi helps credit unions work smarter, stay compliant, and serve members faster—everywhere they expect you to be.

Now that we’ve streamlined operations and eliminated paper documents, we can take on more strategic projects without having to hire new staff.

Bethany Cottrell

Core Systems Manager, People’s Credit Union

BENEFITS

Better Service. Happier members.

Your members expect seamless, digital experiences—because they get them everywhere else. Identifi helps you keep up with service that’s faster, smarter, and easier to manage. So your CU stays competitive and your members stay.

Shorten lending cycles

Accelerate consumer, auto, and mortgage lending with faster approvals, automated routing, and built-in eSignature tools.

Track & route docs faster

Keep member documents moving with smart workflows that assign, notify, and follow up—automatically and securely.

Complete Audit Trails​

Integrate with your core

Connect seamlessly to systems like Corelation, Fiserv DNA, and COCC for faster access and automated data sync.

Manage vendor compliance

Automatically flag missing vendor documentation, route exceptions, and stay ahead of audit deadlines.

Digitize paper processes

Cut the paper and streamline new accounts, teller receipts, and member service forms from end to end.

Simplify clean audits

Standardize document retention, verified signatures, and system-wide tracking keep you compliant and audit-ready.