Our team at Identifi wishes you peace, joy and prosperity throughout the coming year. Thank you for your continued support and partnership. We look forward to working with you in the years to come.
We’ve deployed Identifi Online eSign OLE, to allow businesses and consumers to complete their paperless business processes online, with online electronic signature software.
We have transitioned many of our customers from on-premise to our private cloud, commonly referred to Software as a Service or SaaS. All new Identifi customers in 2017 were implemented in our private cloud as SaaS.
We currently have several customers beta testing our new Identifi Work business process management product and Identifi Document 5.0 document management, ahead of schedule, and with fruition, a.k.a. success. We’re also getting great customer feedback to serve our customers better.
We are very proud of our deep commitment to help the community by our ongoing involvement in the local chapter of Coder Dojo.
On the Identifi campus, we have continued to improved infrastructure, including a new administration building and conference center, with state of the art communications. We have expanded the Identifi gym with an aerobic room. We employ a personal trainer who’s job it is to whip us into shape. No pain no gain!
There’s little doubt we are in a growth business. It’s exciting. Identifi is well-positioned to take advantage in the ECM market with a suite of products that address all of the initiatives cited by MarketsandMarkets™ and more.
Our Identifi product line includes Documents, a repository for all your content. Tracking, to stay compliant and keep your auditors happy. E-signatures, both online and desktop to close the deal, skip the paper and sign your documents electronically. E-receipts point of sale e-signatures for paperless transactions. Work, a no code business automation platform. Build apps for customer on-boarding, hiring and more.
From all of us at Identifi, we wish you and yours a safe, and peaceful holiday season and prosperous Happy New Year!
Posted under "Thought Leaders" on the cbanc website cbancnetwork.com
According to IDC (International Data Corp) – between now and 2020… there will be 44X the growth in information BUT… only 1.4X growth in IT professionals. For example, according to MBA Online there are 294 billion emails sent every day. To give you an idea of the impact it would take the US Postal Service two (2) years to process that many pieces of mail. Every day 172 million people visit Facebook, 2 million Blog posts are written (guilty as charged), enough posts to fill Time Magazine for 770 million years!
So why are we waiting to manage and store all this information? According to an AIIM, the leading trade association in a Enterprise Content Management (ECM) survey, “the problem is we don’t think we have a problem!” The number one answer to the survey is “management is still dragging their feet;” followed by “people still want to hold onto their paper.” Finally, “people still think they need a wet signature (signature on paper)” …and so on.
Yet AIIM also asked the following question, “How much more productive do you think your organization would be…with ECM?” The median answer is “at least 33% more productive.” So where is Enterprise Content Management (ECM) headed? We see the traditional ECM model moving from document centric to people centric, open and collaborative, community oriented and so on… A focus on the customer, rather than on products, is a critical ingredient for financial institutions to maintain and grow their business with their customers.
ECM is an effective approach to helping financial institutions manage the information, the content necessary to achieve a customer-centric focus. As business and consumer customers become empowered by social media and pervasive communications, they are starting to realize they have choices for their financial services. These trends are reshaping the financial industry and are putting financial institutions into a more competitive atmosphere than before.
Technology innovations today and into the future have been turned up-side-down! It used to be business drove innovation, today people do. So how do you manage the information tsunami so your customers don’t end up knowing more about your products and services than you do? That is the imperative for going paperless and more.
We have moved from an era of the PC, to the internet and today the cloud. Each subsequent move has happened more rapidly. You can see how things were processed from the document, to the web page and today it’s an interaction. Consider the best known companies. Look how over time we have moved the cheese from IBM to Microsoft and now to Facebook. Content has moved from microfiche to image, to document, to content to social business systems? We see financial institutions moving from the PC to the web and mobile devices, but not nearly as quickly as their customers and the growth in the devices themselves. What’s next? Go paperless.
What are 2 or 3 greatest misperceptions associated with implementing doc imaging?
Centralized scanning (capture) is NOT the only way to control the document imaging capture and workflow. Scanners become increasingly powerful and inexpensive. Scanners for less than $1,000 include features such as duplex and color document capture. Software as a Service (SaaS) and in-house web-server based ECM applications offer click-once deployment, employ barcode recognition, forms recognition and e-signature technologies which allow for a more automated and accurate method of capture. Centralized capture out! Distributed capture in!
Your ECM implementation happens overnight. False! Technologies such as report archive and a basic backfile scanning application, like signature cards may be in place in weeks, but careful planning and best practices while employing ECM applications for all new account and loan products, HR, accounting, Accounts Payable and so on take time and teamwork.
You're going to go "completely" paperless. False! There are going to be documents you have to keep, such as a mortgage and a deed. Your lawyer must decide.
How long is a ‘typical’ timeline to get a doc imaging system up and running?
If the ECM vendor provides "templates" for the applications the customer wishes to implement and best practices guidelines during the pre-implementation stage and during implementation a "typical" document imaging implementation timeline will be 30-90 days. If the customer is exceptionally well organized in terms of defining their applications and indexes it can be 30-45 days. The customer must provide good feedback and be fully engaged.
Who is best suited to serve as the project owner for implementation: IT, the business line being imaged, or some other area?
The IT department or IT consultant needs to be involved as well as the business line managers of the department or organization being implemented but the ECM project owner should be a person that has project management skills. They might not have all the answers but have the ability to get the answers and keep the project on track internally and be an advocate to promote the system throughout the organization.
Besides loan origination, what are 3 other areas that should be considered for doc imaging?
Deposits, Operations, Legal, HR, AP, Vendor Management, Facilities Management Wire transfer and more...
Are there any business lines or areas that are NOT good candidates for doc imaging? Why?
There are areas that will be more challenging than others. If you are new to ECM, pick an area of the institution where there is a quick ROI like new account signature cards, new account documents, consumer loans, HR then make your way to more challenging are such as commercial mortgages. The primary concern will always be the same best practices and teamwork.
What recommendations can be made to minimize staff keeping ‘ghost files’?
If you cannot access the content, image files, documents and reports easily and quickly from anywhere across the organization, you will most likely have people keeping ghost files. This means stop the flow by capturing documents at their originating point within your organization and conquering the backfile as well. A scanning service is a good way to get that done. It is usually easy though for the bank themselves to go back and scan in all the old signature cards. This is a good way to be successful right off the bat. It has a good impact on the customer and the staff.
I recently did a survey and analysis at a multi-billion financial institution and I expressly advised them they would never catch up with their backfile if they didn’t capture their documents at the source (branch) or in the field and utilize e-signature and auto-indexing methods whenever possible. Centralized capture is out! Distributed capture is in! Managing social business content lags far behind, but we are storing more content from more and more channels of communication.
Can some docs be destroyed immediately after imaging? Any docs that can NOT be destroyed?
This list is extensive and requires the advice from the financial institutions legal counsel. As a general rule, keep everything seven years. Keep the Mortgage, Release of Mortgage and Note permanently.
At Integra, when our A-Team meets to discuss past, present and future challenges for iDentifi.net the “compelling cloud” is the most incendiary, exciting and persistent topic of discussion on our agenda.
What we have learned is to keep our noses to the grindstone and keep our heads in the clouds, I call it “practically innovative.”
This is a real challenge for a software company, a.k.a. also known as "propeller heads," but it's necessary for us to ensure our customers are well served.
As for the “Cloud,” I needn’t remind you? We’re already there. The future is now and we want you there, too. The reasons you may not be there are many and diverse. But I’ll go out on a limb here and say it hasn’t been practical or “compelling” enough for you to consider the “cloud”?
The self-proclaimed “King of Cloud”, Marc Benioff, CEO of Salesforce would like you to believe “software is dead.” Mr. Benioff is a highly successful visionary, but as the CEO of a wildly successful business, I would risk saying he has lost the vision of a practitioner.
Practically speaking, having been there, moving from a legacy contact management software product to Salesforce or any cloud like product is costly, challenging and time-intensive. In any case, I think it is a stretch whether “software,” other than nominally, will ever be dead.
If you want a great read on what defines cloud computing and how it might apply to your organization, I would be happy to point you in the right direction. Just email me at firstname.lastname@example.org.
So there, I’ve said it. If you’re mired in a legacy client-server application or worse, it’s may not be practical at this time for you to move to a web-server based application like iDentifi.net. I’m sure I have mentioned, at least twice, once you are on iDentifi.net you can move to the cloud.
What I do find objectionable is for your organization to take a giant step backward, when you can take a giant step forward with iDentifi.net. If your “core” vendor of choice whether it be Fiserv, who offer several different flavors of Hyland Onbase’s legacy laden client-server based technology, a.k.a. Director, Nautilus, etc… or Jack Henry’s Synergy don’t go there. Before you go there, ask them when they can offer you cloud based computing for Enterprise Content Management (ECM) and more importantly what it will cost you, practically speaking.
When I say practically speaking, go back to what I said earlier about being a practitioner. Remember I said earlier and you probably agreed, moving from a legacy software product to a cloud like product is costly, challenging and time-intensive.
So ask your core or ECM provider, what it will cost you to move to the cloud and then be the practitioner and add all the pain associated with the conversion.
To avoid some or all of the above, you can choose iDentifi.net. We know what it’s like to be practical and we can ease the pain moving from Legacy to the Cloud.
To serve our customers best, we have our nose to the grindstone and our head in the clouds.
A successful ECM implementation means credit union staff must find the software easy to use. An ECM application using the ubiquitous browser is a good choice for searching for documents. Who isn’t familiar with the Internet browser? This reduces the cost and time to train employees, especially in positions with high turnover.